Can I get a refund?
Tickets cannot be refunded after purchase except if the event is cancelled, rescheduled or significantly relocated as outlined in the Live Performance Australia Ticketing Code of Practice. However, If you have tested positive for COVID-19 and are currently isolating, please stay at home. A full refund or exchange is available to any patron who at the time of the event has tested positive and can provide proof of the positive PCR test (screen shot). Refunds or exchanges in the above circumstance will be available up until four (4) hours prior to the performance starting. Absolutely no refunds or exchanges will be available after the performance has taken place.
Please contact our Box Office on (02) 6801 4378 or via email@example.com
What concessions do you accept?
We offer concession priced tickets if you hold a (Government issued) Pensioner Concession Card or Health Care Card (excluding Australian Seniors Card), Veterans Affairs Card and Current Full Time Student Card.
Concessions must be valid at the time of booking and apply per person. Concession tickets will not be issued until valid ID has been presented to our Box Office when picking up tickets, or an upgrade fee may be payable.
Do you accept Companion Card?
DRTCC supports the NSW Companion Card Program. Holders of this card are entitled to a complimentary ticket for their companion for any DRTCC performances. To book using a Companion Card, please contact the Box Office and be prepared to present your Companion Card upon collection of your tickets.
Do I need to purchase a ticket for my baby?
'Babes in arms' or 'free on the knee' policy applies to children aged 12 months and under, they are admitted free as long as they don't occupy a seat.
Children over the age of 12 months are required to hold a valid individual ticket and will be allocated their own seat. Please visit our FAQS page for more information about bringing your child to a performance.