What if my tickets are lost?
In most cases lost tickets can be re-printed, but we will ask you to confirm the basic details of the booking in order to do this. Please contact us as soon as you realise you have mislaid your ticket/s on 02 6801 4378 or visit the Box Office on the day of your show at least 45 minutes prior to the performance start time.
Where the lost ticket is part of a group booking in one name, you will need to provide the seat number of the lost ticket. The person that booked the group should have access to the seat numbers so you can figure out which one is the lost ticket.
We may refuse to provide replacement tickets where tickets are for general admission rather than allocated seating.
Do I need to purchase a ticket for my baby?
Can I get a refund?
Ordinarily all sales are final and there are no refunds or returns, however DRTCC's Exchange and Refund Policy has been TEMPORARILY varied to encourage anyone showing symptoms or who has had possible contact with a COVID-19 case to cancel their attendance for teh safety of all other patrons and staff. More information is HERE:
What concessions do you accept?
We offer concession priced tickets if you hold a (Government issued) Pensioner Concession Card or Health Care Card (excluding Australian Seniors Card), Veterans Affairs Card and Current Full Time Student Card.
Concessions must be valid at the time of booking and apply per person. Concession tickets will not be issued until valid ID has been presented to our Box Office when picking up tickets, or an upgrade fee may be payable.
Do you accept Companion Card?
DRTCC supports the NSW Companion Card Program. Holders of this card are entitled to a complimentary ticket for their companion for any DRTCC performances. To book using a Companion Card, please contact the Box Office and be prepared to present your Companion Card upon collection of your tickets.
'Babes in arms' or 'free on the knee' policy applies to children aged 12 months and under, they are admitted free as long as they don't occupy a seat.
Children over the age of 12 months are required to hold a valid individual ticket and will be allocated their own seat. Please visit our FAQS page for more information about bringing your child to a performance.