FREQUENTLY ASKED QUESTIONS
Can I return or exchange my tickets?
All tickets are non-refundable. Exceptions may occur in particular circumstances as outlined in the Live Performance Australia Ticketing Code of Practice. Subscribers are eligible for free exchanges within a season of a performance.
What should I do if I’m not feeling well ahead of the performance?
Please don’t visit us if you feel unwell. If you are unable to attend due to testing positive to COVID-19, please contact our Box Office team. You will be entitled to a full refund if you advise the Box Office no later than four hours before the event begins and can provide proof of the positive PCR test (screen shot). Please phone 02 6801 4378 (leave a message if the phone is unattended) or email email@example.com
I've missed my performance, what can I do?
Unfortunately, we cannot exchange or refund tickets from a past performance.
What concessions do you accept?
We offer concession priced tickets if you hold a (government issued) Pensioner Concession Card or Health Care Card (excluding Australian Seniors Card), Veterans Affairs Card, Companion Card and Current Full Time Student Card. Concessions must be valid at the time of booking and apply per person. Concession tickets will not be issued until valid ID has been presented to our Box Office when picking up tickets, or an upgrade fee may be payable.
Can children attend a performance?
Some events may have age restrictions or recommendations for some areas of the venues including general admission standing areas. If this isn't clear on the page for you please let us know and we will advise.
Do you provide booster seats for children?
Yes. These are available on a first come, first serve basis. Booster seats can be retrieved by the Door 1 usher and given to those that require one.
Do I need to purchase a ticket for my baby?
'Babes in arms' or 'free on the knee' policy applies to children aged 12 months and under, they are admitted free as long as they don't occupy a seat. Children over the age of 12 months are required to hold a valid individual ticket and will be allocated their own seat.
Please think carefully before bringing young children to concerts and comedy events that aren't specifically aimed at children. It's important to remember that a live show might be very different to what you see when the act performs on TV. So even if your little ones like the TV show, the live act might not be appropriate. Noise levels, production and performance values including lighting and visuals that may not be suitable for young children. Please also note that prams are not allowed in the auditorium and will need to be left in a designated safe area in the foyer for the duration of the show.
What about wheelchair bookings?
We offer seating accommodations to patrons who use wheelchairs or have other requirements, such as an aisle seat or limited stair access. Patrons who use a wheelchair can transfer to a theatre seat or may remain in their chair and request for a seat to be removed. To best meet your seating needs, we encourage you to book your tickets early. Accessible seating cannot be booked online and are released for general sale one week prior to the show or earlier for sold-out performances. We are also trialling an assisted lift chair known as ‘Kayla’ located in row P 1. We have also introduced wheelchair service for patrons who prefer not to use the external stairs or ramp to the front foyer. Our ushers are on hand to meet you at your car out the front of the Theatre and escort you to the Theatre Foyer. Please call the Box Office on 02 6801 4378 to reserve an accessible seat, to book Kayla or to book the wheelchair service. Alternatively, you may email firstname.lastname@example.org
Can I make a group booking?
You can receive a group discount for most performances when you book for 6 or more adults, and we can even hold your reservation for a limited time until payment can be organised. Of course, payment must be finalised by an agreed time before the performance. To make a group booking, or for more information, please contact the Box Office on 02 6801 4378 during opening hours or fill in the Group Booking Form and Box Office staff will be in touch. For Education group bookings please visit the Education page for more information and to submit the webform or download a booking form.
What if my tickets are lost?
In most cases lost tickets can be re-printed, but we will ask you to confirm the basic details of the booking in order to do this. Please contact us as soon as you realise you have mislaid your ticket/s on 02 6801 4378 or visit the Box Office on the day of your show at least 45 minutes prior to the performance start time.
Where the lost ticket is part of a group booking in one name, you will need to provide the seat number of the lost ticket. The person that booked the group should have access to the seat numbers so you can figure out which one is the lost ticket.
We may refuse to provide replacement tickets where tickets are for general admission rather than allocated seating.
The performance I have tickets for has been cancelled. What can I do?
If your performance has been cancelled, our Box Office will be in touch with the person who made the booking to discuss next steps. Further details are available in our Terms and Conditions of sale.
How do I get my tickets?
We offer a number of ticket collection options;
Box Office collection:
Tickets for all performances can be collected in advance, at any time during opening hours (9.30am – 4.30pm Monday to Friday), from the Box Office.
Outside of business hours, the Box Office will be open one hour prior to performance start times and we’d suggest you arrive at least 30 minutes before to avoid queues and to relax with a drink purchased from the bar.
Standard identification may be required to collect your tickets (i.e. driver’s licence, credit card) as well as proof of any Concessions you have claimed.
There’s also the print-at-home ticket option. If you choose this option, please double-check to make sure your email address is correct. Please show your eTicket (or the screenshot) on your mobile phone to be scanned at the door. There is one page per seat.
We can post your tickets to your specified address. Please allow 10 business days for your tickets to arrive.
Standard mail is available for orders that do not require Proof of ID (such as concession tickets) and for performances that are more than 14 days before the purchase date.
How long before the show should I pick up my tickets?
It is recommended that you pick up your ticket at least half an hour before the show is due to start. Please be advised that during this period Box Office staff will only be able to manage enquiries pertaining to the immediate performance. No other ticket sales will be facilitated during this period.
What if I’m running late?
At Dubbo Regional Theatre, the Box Office is open until the commencement of the performance. If you are later than this, the Functions Co-ordinator will have your tickets. Be aware that many shows have a lockout for latecomers out of courtesy to the performers and fellow patrons. You may not be admitted until a suitable break in the performance, or even the second act. Latecomers are not entitled to a ticket refund or exchange unless as outlined in the Live Performance Australia Ticketing Code of Practice.
Is there a dress code? What should I wear?
There is no dress code for the theatre (as long as you are wearing shoes!). Dress as you would for a night out – comfortable enough to sit through a performance. Also consider your fellow theatre-goers when applying colognes and perfumes. Some scents could be very strong and affect others with allergies or respiratory difficulties.
What safety procedures do you have in place at your theatres?
Your safety is important to us. We have enhanced health and hygiene methods in place, based on NSW government guidelines and expert public health advice, to help keep our visitors and staff safe.
Is there violence/smoking/nudity/coarse language/heavy subject matter in the play I am about to see?
Content warnings on each play are subject to change. We aim to be as clear in our materials as possible as we do not wish to offend personal sensibilities and values. We post warnings outside the entrance to the auditorium and on the website about strobe lighting, smoke machines, very loud noise and stage smoking.
Can I take food or drinks into the theatre?
While food and drink are not permitted in the Theatre auditorium (except for bottled water), our theatre bar is open for an hour before most shows, so why not come early to enjoy a drink in the bar.
Can I use my phone in the theatre?
While you’re welcome to keep your phone with you, it is a requirement of entry into performances that you turn your mobile phone off completely. Switching your phone to silent may eliminate the sound, but the light and vibration may disrupt other audience members.
Can I take photos of the performance?
Taking photos during performances is not permitted. It is a violation of copyright laws and flash photography can cause a safety hazard to performers. You will be reminded of this prior to the performance beginning. If you are seen filming, you will be asked to stop and if you persist you will be asked to leave. Having said that, some shows encourage the audience to take photos during the show. When we are advised of this in advance there will be a pre-show announcement made and relevant signage at entry doors. Please note that excessive filming and taking of photos during the show impacts patron enjoyment and the live theatre experience so as a courtesy, please keep photos and filming to a minimum.
Can I go backstage and meet the performers?
Members of the public are not permitted backstage. However, performers may arrange for a ‘Meet and Greet’ or to sell merchandise in the foyer after the show, but not always. We try our best to put this information on the website and advise Front-of-House staff alternatively; the performer may make an announcement on stage at the end of the show.
I came to the theatre and I lost something. Who do I call?
If you have misplaced something on your visit to the venue, call the Box Office on 02 6801 4378 or email email@example.com In your email (or when speaking with us) we will need to know your name, contact details, description of the item lost, the show and session you were seeing and your seat number. We will then investigate and get back to you.
I would like to supply feedback on the performance that I attended or the customer service I received, how do I do this?
You are welcome to submit feedback to DRTCC at any time and we have a number of avenues for you to do so. On most occasions a post-show patron survey will be emailed to you or you can write to us at PO Box 81 Dubbo NSW 2830 — please mark all feedback to the Manager, DRTCC. You can email us at firstname.lastname@example.org or you can call our Manager directly on (02) 6801 4370.
What are your terms and conditions for purchasing tickets?
All sales are subject to our Terms and Conditions of Sale available here.
A social story is a tool that helps individuals better understand the world around them so they can plan for a positive experience – especially if they are going to a place that is unfamiliar to them. Social stories help individuals know what to expect and what to do in unfamiliar situations by walking them through the experience. They are often used by individuals on the autism spectrum, children with sensory needs or those with other requirements. Download a copy of our social story here.