Online Ticketing Policy

 Dubbo Regional Theatre and Convention Centre Ticketing Terms and Conditions

 “we”, “us” and “our” means Dubbo Regional Council as the operator of the Dubbo Regional Theatre and Convention Centre (‘DRTCC’)

 “you” and “your” means the purchaser of Tickets.

Before proceeding with your purchase, please read these Terms and Conditions carefully. You must not purchase a ticket unless you agree with these Terms and Conditions.

APPLICATION OF TERMS AND CONDITIONS
By purchasing a ticket through Dubbo Regional Theatre and Convention Centre you acknowledge and agree to these Terms and Conditions. 

DRTCC provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible (the Presenter’) for, the service, event or performance (‘the Event’) for which the ticket is sold or issued. The name of the Presenter and the venue to which your ticket relates is usually shown on the front of the ticket and is also available from the DRTCC Box Office. In addition, DRTCC may be the Presenter of an Event and sell and issue tickets on its own behalf in accordance with these Terms and Conditions.

Tickets sold or issued by us are also sold subject to any additional terms and conditions of the Seller for the particular event (“Presenter’s Terms”). The Presenter’s Terms may be disclosed as part of the event information available from the DRTCC’s Box Office at the time of purchase or on request.

The Presenter may add, withdraw or substitute artists (including the opening act/s) or vary advertised programs, performance times, venue, seating arrangements or audience capacity. Tickets will not be exchanged or refunded as a result of these changes, except as provided for in the Live Performance Australia Code of Ticketing practice – Consumer Code (‘LPA Code’) or as required by law.

Where it is not presenting the Event, DRTCC has no control over, or liability for, the performance of the Event, except where DRTCC is at fault or where you have a legal right against DRTCC under the Australian Consumer Law.

Your entry to the venue will also be governed by the venue’s conditions of entry.  These are available from the DRTCC Box Office or from the venue itself.

These Terms and Conditions incorporate the LPA Code, which sets out a nationally recognised code of conduct for the sale of tickets to live events. If any provision of these Terms and Conditions is not consistent with the LPA Code, these Terms and Conditions will apply.

Dubbo Regional Theatre and Convention Centre is subject to, and complies with the NSW Privacy and Personal Information Protection Act 1998.

We reserve the right to refuse admission by ticket holders to a venue or Event or remove any person from a venue or Event at any time without prior notice.

PRICING AND CONCESSIONS
Ticket prices are set by the Presenter. All prices quoted are in Australian dollars and include GST. Your ticket is a tax invoice. 

Transaction and booking fees may apply to your ticket purchase, these are published on the DRTCC website as a guide only. The transaction and booking fees may be changed without notice from time to time at our discretion.

You warrant that you have the authority to make payment for your ticket and that you hold or have express permission of the holder of any credit card or other payment facility used to purchase the ticket. 

We reserve the right to introduce or cancel discounts and to make other price changes, including changes to transaction and booking fees, without notice. Accordingly, the price of tickets will be the price set out on our website or notified to you (if you order by telephone or in person) at the time you place your order for a ticket or tickets for the Event.

You must claim any discount to which you think you are entitled at the time of ordering your tickets, as discounts cannot be applied retrospectively. Any Discounts and special offers around the purchase of tickets may be limited by DRTCC at its absolute discretion.

Concession rates available to certain persons at the time an order is placed may vary according to the Event, so please check with the ticket office when booking if you have any queries. Some Presenters do not offer any concession rates.

DRTCC supports the official Companion Card program which is available for all Events unless specified otherwise. A valid Companion Card or Companion Card number must be produced to the DRTCC when requesting access to the Companion Card Scheme Program.

REFUNDS
Where an Event is cancelled, rescheduled or significantly relocated you may be entitled at law or under the LPA Code to a refund. Neither DRTCC nor the Presenter will reimburse you for any amount beyond the face value of the ticket together with any transaction or booking fee paid at the time of ticket purchase.

If an Event is cancelled due to government restrictions, act of God, natural disaster, pandemic, extreme adverse weather or for any other cause reasonably beyond the DRTCC’s control, you are not entitled to a refund or exchange, and DRTCC is not obliged to reschedule the Event. If you have not paid for your ticket in full at the time of cancellation under this clause, you will not be required to make payment of any balance outstanding on the costs of the ticket or tickets at the time of cancellation.

EXCHANGE
Subject to availability, and at the discretion of the DRTCC you may exchange purchased tickets for another performance of the same Event, up to 24 hours before the commencement of the Event. An exchange fee will apply to any exchange as set by the DRTCC at its discretion from time to time.

If an exchange is for ticketed seats at an Event of a lower price, we will not refund the difference between the Ticket prices to you. An exchange for ticketed seats at an Event of a higher price must be accompanied by payment of the outstanding balance. You must return original tickets to us before the exchange will be processed.  Any transaction fees charged in connection with your purchase of the original tickets will also be retained by us.

Where tickets are lost, stolen, misplaced or destroyed, we may, at DRTCC’s absolute discretion, charge an administration fee to issue a replacement ticket or tickets and we may require proof of identity and purchase, prior to issuing a replacement ticket or tickets. We may refuse to provide replacement tickets where tickets are for general admission rather than allocated seating.

Subscribers to the Dubbo Regional Theatre’s Season in good standing (Subscribers) may also exchange a ticket or tickets for another Event within the relevant subscription season (a Subscription Show). No exchange fee or additional transaction fee will apply to exchanges by Subscribers in accordance with this clause. If the exchange by the Subscriber is for tickets for another Subscription Show at a lower price, the balance will be held and can be applied by the Subscriber to the cost of another Subscription Show at a future time.  If the exchange by the Subscriber is for tickets to another Subscription Show at a higher price, the difference in the cost between the exchanged ticket and tickets must be paid by the Subscriber at the time of exchange.

RESALE
In NSW there are laws that prohibit ticket resellers selling a ticket for profit. If you have purchased a ticket sold illegally, we may not recognise the ticket and you may be refused entry. If you are considering purchasing a re-sold ticket, read this information from Fair Trading first.

DRTCC may, at its absolute discretion, accept tickets from purchasers for re-sale through the DRTCC Box Office. The original ticket/s must be returned to us and we may require proof of identity and purchase. We cannot guarantee that any ticket/s offered for re-sale will find a new purchaser and we reserve the right to sell other tickets to that Event before we attempt to sell your ticket or tickets.

If we are not able to sell your ticket/s, you will not receive a refund. If we do re-sell your ticket/s, you will receive a credit voucher to the value of the ticket/s, less a re-sale fee as set by DRTCC at its discretion from time to time. To ask for a ticket re-sale through the DRTCC, contact the Ticketing Officer.

TRANSFER
If you wish to transfer your ticket/s into someone else’s name, please contact us by email or telephone at least 24 hours before the start of the Event. The transfer of tickets from the purchaser to a third party is only permitted with the agreement of the DRTCC and may not be possible in every instance. We will do our best to accommodate the change.

SEATING CHANGE
We may, where in the reasonable opinion of DRTCC, circumstances require it, seat you in alternative seats at an Event to those specified on your ticket or tickets.  In such cases we will try to ensure that these are to seats of an equal or greater value. However, if this is not possible and we relocate you to seats at an Event of a lesser value to those on your ticket or tickets, we will give you a refund of the difference in the cost between the ticketed seat and the alternative seat. 

PAYMENTS
You must pay us the price of the ticket or tickets ordered by you together with any applicable fees as advised at the time of booking the ticket or tickets for the Event.

Payment must be made at the time of booking unless you are a group booker as nominated by us and approved to make delayed payment, or delayed payment is offered by us to you under a subscription service or similar.

Payments can be made as follows: