Ticketing Info

Ticketing Info

How do I buy tickets?
You can purchase tickets to any of the performances at Dubbo Regional Theatre (DRTCC) via our website – drtcc.com.au, by phoning the Box Office on 02 6801 4378 or visiting us in person at the theatre at 155 Darling Street, Dubbo. The Box Office is open 9.30am to 4.30pm Monday to Friday for phone or in-person sales. The DRTCC Box Office is the only authorised seller of tickets for all performances and events at the venue, always purchase tickets to our performances via our website, phone, or visiting us in person. When you are buying tickets online take your time and check your links, don't be caught out by bogus sites. Please be aware that DRTCC has no obligation to honour any tickets purchased via unauthorised resellers.  Learn more about safe ticket buying HERE.

How can I pay for my tickets?
We accept payment by credit card (VISA, Mastercard), ApplePay, cash or gift vouchers.  

How do I get my tickets?
We offer a few of ticket collection options:

Box Office collection:
  • Tickets for all performances can be collected in advance, at any time during opening hours (9.30am – 4.30pm Monday to Friday), from the Box Office.
  • Outside of business hours, the Box Office will be open one hour prior to performance start times and we’d suggest you arrive at least 30 minutes before to avoid queues and to relax with a drink purchased from the bar. 
  • Standard identification may be required to collect your tickets (i.e. driver’s licence, credit card) as well as proof of any Concessions you have claimed.

    eTickets:
  • There’s also the print-at-home ticket option. If you choose this option, please double-check to make sure your email address is correct. Please show your eTicket (or the screenshot) on your mobile phone to be scanned at the door. There is one page per seat.

    Standard mail:
  • We can post your tickets to your specified address. Please allow 10 business days for your tickets to arrive.
  • Standard mail is available for orders that do not require Proof of ID (such as concession tickets) and for performances that are more than 14 days before the purchase date.
  • $1.00 administration fee applies.


    How long before the show should I pick up my tickets?
    It is recommended that you pick up your ticket at least half an hour before the show is due to start. Please be advised that during this period Box Office staff will only be able to manage enquiries pertaining to the immediate performance. No other ticket sales will be facilitated during this period.

    What if I forget my ticket?
    If you forget your ticket we can always reprint it at the Box Office on arrival. You will need to show identification to be able to collect your ticket, please note we may refuse to reprint replacement tickets where tickets are for general admission rather than allocated seating.

    What if my tickets are lost?
    In most cases lost tickets can be re-printed, but we will ask you to confirm the basic details of the booking in order to do this. Please contact us as soon as you realise you have mislaid your ticket/s on 02 6801 4378 or visit the Box Office on the day of your show at least 45 minutes prior to the performance start time.
    Where the lost ticket is part of a group booking in one name, you will need to provide the seat number of the lost ticket.  The person that booked the group should have access to the seat numbers so you can figure out which one is the lost ticket.
    We may refuse to provide replacement tickets where tickets are for general admission rather than allocated seating.
     
    Can I get a refund?
    Tickets cannot be refunded after purchase except if the event is cancelled, rescheduled or significantly relocated as outlined in the Live Performance Australia Ticketing Code of Practice. However, If you have tested positive for COVID-19 and are currently isolating, please stay at home. A full refund or exchange is available to any patron who at the time of the event has tested positive and can provide proof of the positive PCR test (screen shot). Refunds or exchanges in the above circumstance will be available up until four (4) hours prior to the performance starting. Absolutely no refunds or exchanges will be available after the performance has taken place.
    Please contact our Box Office on (02) 6801 4378 or via drtcc@dubbo.nsw.gov.au

    What concessions do you accept?
    We offer concession priced tickets if you hold a (Government issued) Pensioner Concession Card or Health Care Card (excluding Australian Seniors Card), Veterans Affairs Card and Current Full Time Student Card. 
    Concessions must be valid at the time of booking and apply per person. Concession tickets will not be issued until valid ID has been presented to our Box Office when picking up tickets, or an upgrade fee may be payable.

    Do you accept Companion Card?
    DRTCC supports the NSW Companion Card Program. Holders of this card are entitled to a complimentary ticket for their companion for any DRTCC performances. To book using a Companion Card, please contact the Box Office and be prepared to present your Companion Card upon collection of your tickets.

    Do I need to purchase a ticket for my baby?
    'Babes in arms' or 'free on the knee' policy applies to children aged 12 months and under, they are admitted free as long as they don't occupy a seat. 
    Children over the age of 12 months are required to hold a valid individual ticket and will be allocated their own seat. Please visit our FAQS page for more information about bringing your child to a performance.