COVID Safe Information

COVID Safe Information

YOUR SAFETY IS OUR PRIORITY

DRTCC is committed to providing a safe environment in accordance with guidelines as set out by NSW Government for Cinemas, Theatres, Concert Halls and Entertainment Venues. The health and safety of our audiences, staff and performing artists is our focus and as a registered COVID Safe venue, we have a COVIDSafe Plan and comprehensive operational plan to keep you safe.

LATEST UPDATES TO COVID-19 RULES IN NSW

1. Check in using QR code is no longer a requirement but it is still strongly recommended and we have QR signage on site.

2. Face masks are mandatory and you are required to wear a face mask at all times when indoors (except when eating or drinking or if you have a valid exemption). Children 12 years and under are exempt but encouraged to wear a mask where practicable.

3. You are not required to be fully vaccinated or carry vaccination evidence. 


Help us prevent the spread of COVID-19

  • Practice physical distancing and maintain a social distance of 1.5m while entering the venue and moving through the foyers and open spaces.
  • Avoid close contact with other people.
  • Maintain good hand hygiene.
  • Use hand sanitiser.
  • Sneeze or cough into elbow.
  • Arrive early to minimise queuing.
  • Remain in your allocated seat for the performance.
  • Be kind to our staff and volunteer ushers – they are there to help you enjoy your visit. Please don’t give them a hard time about the necessary changes to your theatre visit.

    What are we doing to help?

  • Seating will be allocated for efficient contact tracing procedures. Please note that it is no longer a requirement to leave vacant seats between bookings.
  • Hand sanitiser will be available throughout the venue.
  • Posters with health & safety guidelines will be displayed in the venue.


    Our Theatre Bar

  • Queuing for bar service will use 1.5m physical distancing.
  • Bring your EFTPOS or Credit Card as the bar is cashless, only contactless payments will be accepted for bar and merchandise products. 

    Please do not attend DRTCC if you:

  • Are experiencing COVID-19 symptoms.
  • Are awaiting results for or have tested positive to COVID-19.
  • Have been advised to self-isolate or quarantine or reside with anyone who is awaiting the results of a test for COVID-19.
  • Have been in close contact with a person who has tested positive for COVID-19 (during the period of time in which the virus is contagious).

    The DRTCC's Exchange and Refund Policy has been temporarily varied to encourage anyone showing symptoms or who has had possible contact with a COVID-19 case to cancel their attendance for the safety of all other patrons and staff.

  • A full refund, credit or exchange is available to any ticket purchaser who, since their ticket purchase, has developed any of the recognised symptoms of COVID-19.
  • A full refund, credit or exchange is available to any ticker purchaser who, since their ticket purchase, has come into contact with anyone displaying COVID-19 symptoms or a confirmed case of Coronavirus.
  • A full refund, credit or exchange is available to any ticket purchaser who determines not to attend the event in order to comply with the term and conditions of sale or directions or instructions given at the venue.
  • Refund, credit or exchange in the above circumstances will be available up until 'last minute'. Absolutely no refunds or exchanges will be available after the performance has taken place.
  • A full refund, credit or exchange will be offered for any tickets to cancelled or rescheduled shows.
  • These changes to our Exchange and Refund Policy will remain in place until 27 January 2022. This policy will be reviewed at this time and may either be extended for an additional period or may revert to our previous policy of no refunds/no exchanges unless recommended by the Live Performance Australia Ticketing Code of Practice.

    Updated 8 January 2022.


    In addition to our standard cleaning, DRTCC has implemented enhanced cleaning across the venue, focusing on high-traffic areas and high-use amenities. Specific focus is given to touch points such as door handles, handrails, lift doors and buttons and toilets.
    For the latest advice and information please go to www.health.gov.au For health enquiries please utilise the Australian Government Department of Heath Coronavirus Information Line on 1800 020 080 or the healthdirect hotline 1800 022 222.  

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