COVID Safe Information

COVID Safe Information


Temporary DRTCC Conditions of Entry have been established to meet the requirements of the Public Health Order, 3 October 2021.

This legislation is effective Monday 11 October - Wednesday 15 December 2021 (as far as we know) and requires the DRTCC to ensure all patrons and visitors comply with the following:

1. Check in using QR code or with the COVID Marshal

2. Wear a mask. Unless you are eating or drinking, your mask must be worn at all times.  12 year olds and under are exempt but encouraged to wear a mask where practicable.

3. Provide proof of double vaccination*

All visitors will be required to show proof of vaccination on arrival at DRTCC. If you are a ticket holder for a forthcoming event, please ensure you share this information with the rest of your group. We understand some people may not be able to meet all of the above conditions of entry, so please contact the Box Office on 02 6801 4378 or email and we will organise a refund on your tickets.

* Does not include: 

  • Children under 16 who are un-vaccinated and accompanied by a fully vaccinated member of their household
  • Persons who can provide proof of medical exemption

    There are several options to access and share proof of COVID-19 vaccination, please do this in advance of your visit.

    Help us prevent the spread of COVID-19

  • Practice physical distancing and maintain a social distance of 1.5m while entering the venue and moving through the foyers and open spaces.
  • Avoid close contact with other people.
  • Maintain good hand hygiene.
  • Use hand sanitiser.
  • Sneeze or cough into elbow.
  • Arrive early to minimise queuing.
  • Remain in your allocated seat for the performance.
  • Be kind to our staff and volunteer ushers – they are there to help you enjoy your visit. Please don’t give them a hard time about the necessary changes to your theatre visit.

  • What are we doing to help?

  • Seating will be allocated for efficient contact tracing procedures. Please note that it is no longer a requirement to leave vacant seats between bookings.
  • Hand sanitiser will be available throughout the venue.
  • Posters with health & safety guidelines will be displayed in the venue.
  • All events will be ticketed.For those who are unable to scan the QR code with their phone, staff will assist and electronically check you in through the Health NSW Web page - delays may be experienced.

    Our Theatre Bar

  • Queuing for bar service will use 1.5m physical distancing.
  • Bring your EFTPOS or Credit Card as the bar is cashless, only contactless payments will be accepted for bar and merchandise products. 

    Please do not attend DRTCC if you:

  • Are experiencing COVID-19 symptoms.
  • Are awaiting results for or have tested positive to COVID-19.
  • Have been advised to self-isolate or quarantine.
  • Have recently been to a location listed as a COVID affected area

    The DRTCC's Exchange and Refund Policy has been temporarily varied to encourage anyone showing symptoms or who has had possible contact with a COVID-19 case to cancel their attendance for the safety of all other patrons and staff.

  • A full refund, credit or exchange is available to any ticket purchaser who, since their ticket purchase, has developed any of the recognised symptoms of COVID-19.
  • A full refund, credit or exchange is available to any ticker purchaser who, since their ticket purchase, has come into contact with anyone displaying COVID-19 symptoms or a confirmed case of Coronavirus.
  • A full refund, credit or exchange is available to any ticket purchaser who determines not to attend the event in order to comply with the term and conditions of sale or directions or instructions given at the venue.
  • Refund, credit or exchange in the above circumstances will be available up until 'last minute'. Absolutely no refunds or exchanges will be available after the performance has taken place.
  • A full refund, credit or exchange will be offered for any tickets to cancelled or rescheduled shows.
  • These changes to our Exchange and Refund Policy will remain in place until 31 December 2021. This policy will be reviewed at this time and may either be extended for an additional period or may revert to our previous policy of no refunds/no exchanges unless recommended by the Live Performance Australia Ticketing Code of Practice.

    Updated 2 November 2021

    In addition to our standard cleaning, DRTCC has implemented enhanced cleaning across the venue, focusing on high-traffic areas and high-use amenities. Specific focus is given to touch points such as door handles, handrails, lift doors and buttons and toilets.
    For the latest advice and information please go to For health enquiries please utilise the Australian Government Department of Heath Coronavirus Information Line on 1800 020 080 or the healthdirect hotline 1800 022 222.